SmartVis Identifier FAQs

Where are Identifier's watchlists stored and how can I delete a watchlist?
The watchlists are stored in directory %LOCALAPPDATA%/Digital Barriers/SmartVisIdentifier. To delete all the watchlist data, close Identifier and delete...
Fri, 7 Jun, 2019 at 3:15 PM
There are some non-faces as Unknown sightings in the Sightings Panel - FaceDetector settings
The first stage in the face-recognition process is to detect faces in the video frame.    The algorithms we have are extremely accurate, however they can st...
Tue, 11 Jun, 2019 at 5:32 PM
Can I delete a camera in Identifier?
You can delete cameras from Identifier by either: You can delete a stream. In the cameras tab, click on the stream and swipe left - a delete will appea...
Thu, 5 Jul, 2018 at 11:13 AM
Some people in the image are identified, without an alert
We reduce false positives for sightings by only reporting sightings which have a minimum of 3 frames in them. It occasionally occurs that we identify someon...
Thu, 5 Jul, 2018 at 11:16 AM
I can load the program, but it doesn't display correctly
Presuming your machine is up to spec and your program displays as follows: The program will display as above if you have multiple GPUs (most common in...
Thu, 27 Sep, 2018 at 1:27 PM
How do I access the logs to send to your support site?
There are two methods for accessing the logs. Providing us with the logs will help us diagnose any problems you might be having with deployment. If you ...
Mon, 23 Sep, 2019 at 3:47 PM
Is there a way to change the grid size to add more video streams for SmartVis Identifier?
To add more video streams, please add them in the cameras tab and ensure that you hit play on the streams you wish to analyse.  The number of licence...
Tue, 19 Feb, 2019 at 4:14 PM
How do I create new databases/watchlists on Identifier?
To create a new watchlist on Identifier, please navigate to the settings tab and set up a new “tag”.
Tue, 19 Feb, 2019 at 4:19 PM
Is there a way to add more than a single photo per subject?
You can associate a number of photos/ templates with a subject in the standalone identifier, but these cannot be viewed in the 1.0.x releases. To associate ...
Tue, 19 Feb, 2019 at 4:21 PM
How do I forward alarms to e-mail / mobile phone?
To forward alarms to third party systems, please use the alarm service.  The alarm service can be found here:
Tue, 19 Feb, 2019 at 4:22 PM