If you experiencing a crash in Identifier, the support team may ask you to turn on core dumps.
Two scripts have been prepared which allow you to easily turn core dumping on and off. Simply download and run them. You will need to restart Identifier for the change to take effect.
If you want to turn on core dumps manually, you can do this using regedit and adding the key/value pair "DumpType"=dword:00000002 to the registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\SmartVisIdentifier.exe.
The next time Identifier crashes a core dump file will be generated in the %LOCALAPPDATA%/CrashDumps directory.
You need to copy this file and make it available to the support team. This file is large and can be several gigabytes in size, so you will need to make it available via a file sharing service such as Dropbox.