How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
What is SmartVis Face?
SmartVis Identifier FAQs
Does my system meet the requirements for Identifier?
What are the minimum hardware requirements for running Identifier?
My Identifier crashes what shall I do?
How do I turn on debug logging?
How do I turn on core dumps?
Why do I need a NVidia GPU?
What cameras does SmartVis Identifier support?
How do I configure Identifier in Linux to display subjects and meta-data when connected to SmartVis Face Server?
What face-recognition performance can I expect?
How should I set my camera up for optimal face-recognition performance?
Where are Identifier's watchlists stored and how can I delete a watchlist?
There are some non-faces as Unknown sightings in the Sightings Panel - FaceDetector settings
Can I delete a camera in Identifier?
Some people in the image are identified, without an alert
I can load the program, but it doesn't display correctly
How do I access the logs to send to your support site?
Is there a way to change the grid size to add more video streams for SmartVis Identifier?
How do I create new databases/watchlists on Identifier?
Is there a way to add more than a single photo per subject?
How do I forward alarms to e-mail / mobile phone?
I cannot add my camera - and yet it appears correctly in VLC. What do you suggest?
I keep on getting told there is a problem with the license
My NVIDIA driver is up to date, yet I get the message that it is out of date?
How often at the watchlist synchronised with the SmartVis Face Server?
What is the maximum watchlist size for Identifier?
See all 28 articles